I emailed customer service, how long will it take them to respond? August 15, 2020 19:47 Updated For E-Mail, expect a response within 24-48 hours from our representatives. Please allow more time during new drops or the holiday season. Our representatives are available Monday-Friday. Related articles How long will it take to receive my order? I didn't receive a confirmation email, did my order go through? Where is my tracking number? Why was my credit card charged multiple times? I made two orders today. Can you combine them into one and refund the balance?